IFS Support

When something goes wrong in IFS, you need answers fast. Our technical support covers the full stack — from database-level diagnostics to application layer troubleshooting — so issues are resolved at the root, not just patched over.

We work across all areas of IFS including Finance, Supply Chain, Manufacturing, Projects, and HCM, giving you a single point of contact regardless of where the issue sits.

Beyond the technical, IFS is a complex business system. Our functional support helps your team get the most from it — whether that's guidance on best-practice configuration, help mapping a new business process, or coaching users through a workflow change.

We act as an extension of your team, translating business requirements into IFS configuration and ensuring your system stays aligned with how your business actually operates.

Support needs change month to month. A go-live period demands far more attention than steady-state operations. Our retainer model is built around this reality — you can scale support up or down based on what's happening in your business.

Whether you need a few hours a week to cover ad-hoc queries, a part-time resource embedded in your team, or a full-time presence during a critical period, we flex to fit your needs without locking you into a one-size-fits-all contract.

Retainer clients receive guaranteed response times so you always know when to expect a reply. Critical issues affecting production operations are treated with the urgency they demand — not queued behind new business enquiries.

We agree SLAs upfront and report against them so you have full visibility of support performance throughout the engagement.

Good support isn't just reactive. We keep an eye on your IFS environment — tracking performance trends, flagging unusual error volumes, and reviewing scheduled jobs — so potential problems are caught before they become incidents.

Regular health check reports give you and your stakeholders confidence that the system is running well, with clear visibility of any areas that need attention.

No ticket queues, no generic helpdesk. Retainer clients work directly with a named IFS consultant who knows your system, your team, and your business. That context matters — it means faster diagnosis, better advice, and a relationship built on trust over time.

Your dedicated contact is backed by the full Syrett team, so you benefit from specialist knowledge across every area of IFS when it's needed.

IFS is a broad platform. Our support covers the entire product — not just the modules you happened to implement first. Whether your business runs primarily on Finance, leans heavily on Manufacturing, or operates across the full suite, we have the expertise to support every part of your IFS footprint.

As your IFS footprint grows or evolves, your retainer grows with it. There's no need to find a new supplier every time you expand into a new area.

Support shouldn't create dependency. As we resolve issues and implement changes, we document what was done and why — building up a knowledge base that empowers your internal team over time.

Regular knowledge transfer sessions ensure your team understands your system better after each engagement, reducing reliance on external support for routine tasks and building lasting in-house capability.